Terms & Conditions & Privacy Policy (last updated 15/3/24)

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Quotation & Invoicing: For an exact quote please provide as much information as possible including date of event, who flowers will be required for and type of bouquet/flower desired. Prices will be based on overall design and finish. Additions such as foliage, brooches, blossom, photos, lockets, ribbon handle finish etc should be requested at the time of booking to be included in the quote. The quote includes colours choices from the 'standard' range of colours. Glitter and Pearl Papers will be charged as extra if selected from swatches selection pack nearer the make date, this generally works out as £7.95 per 10 sheets required (which is the minimum fee). For example choosing 2 pearl or glitter colours would add £15.90 to the balance, if the flowers require more than 10 sheets per colour this would be added to the total. Any additional fees will be quoted for at the time of confirmation on colour choices.  

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Payment: A price will be provided for the full total including pp. Orders must be secured with a non-refundable deposit of around 33% of the overall total. No booking is guaranteed until payment has been made, where possible we will try to be flexible but  if there were one date remaining and more than one person were looking to secure the date it would go to the first to make deposit payment not necessarily the first who asked. The deposit is non-refundable to cover allocation of make date, the upfront cost of materials and running costs and time already dedicated to the ordering process. Upon receipt of deposit I will confirm it has been received and give you the official make date month, date of order to me made flexibly within that month. Payments can be made either via PayPal or BACS Direct transfer. Please note PayPal will be charged an additional 5% on the quoted price to cover fees and charges incurred. Overseas PayPal payments will be charged 7% to cover conversion fees. 

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The remaining balance is due on the last day of the month  before the month your order has been scheduled. For example if your order is in the diary for June your payment is due last day of May, or if it is in the diary for September balance is due last day of August. The due date will be given at time of booking, and again when confirming final detail for the order. Once the order has been made you will be sent images of your items via email or other chosen form of communication (eg Facebook, Insta, hitched). No items will be made or posted until in full receipt of payment. If the total order value is greater than £500 the remaining balance is due 6 weeks prior to work commencing and is entirely non refundable. Paper Bouquets UK reserve the right to resell items made if client cancels order or fails to pay within agreed number of days of invoice for balance and no refund will be given. If your order is placed less than 8 weeks before a make date, payment in full at the time of booking in place of the 33% deposit will be requested to secure the order and is non refundable.

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Turn Around & process: Ideally your bouquet will be in the diary for work to begin 8-10 weeks prior to the wedding date, this is subject to availability so could be a little earlier or a little closer to the date depending on schedule.  Where possible we have the bouquet with you 4 weeks in advance of the wedding at the latest, unless there are extreme circumstances or prior agreed for delivery to be closer to the date. Orders take up to 21 days from starting making until delivered. You will be contacted around 8 weeks before work is due to begin when I check in with you that all the details are correct. Once confirmed further changes may not be possible or may be charged, removing items may still incur a full or partial charge.

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Change to details: We gather as many details as possible at the initial quotation stage to get you the most accurate price. Changes, additions or cancellations to an order must be made in writing no later than 12 weeks prior to the provided ‘start month’. Should you cancel items after the cut of point a refund may not be possible. If you remove items after an order is booked the remaining items will be re-calculated at the current price to make the new total, it will not be reduced per item but re figured as a new total based on todays price for the remaining items.  Time is allocated to each order based on size and details, where possible we will try to accommodate increases to an order but this cannot be guaranteed if diary will not permit additional time required. At busy times the waiting list can be up to 8 months long, for this reason it can be difficult to change a make date once it has been agreed ie if we initially agree for it to be made in the September you will not be able to change this to an earlier date in June.

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Cancellations & Refunds: If circumstances change and you need to cancel your order you must confirm cancellation as soon as possible and follow up in writing. The booking deposit of approx. 33% is non-refundable. If cancellation comes after 12 weeks prior to the make date but you have paid more than the 33% deposit up to 100% payment will be non-refundable to cover the loss of orders, there is up to an 8 month waiting list so work will have been turned away to accommodate your order, this includes reducing numbers for example cancelling buttonholes or bridesmaids bouquets you may likely still be charged for them. Postponed weddings  will be accommodated where possible, diary schedule depending and only up to a maximum of 12 months and only moved once, if diary will not permit a move the order will be cancelled without refund. A rescheduled order will be recalculated at today's value and any additional costs will be added to the balance. As deposits are non refundable in any circumstance (which is standard for the vast majority of wedding suppliers) wedding insurance should be considered, and we will supply receipts for any claims. 

 

Every effort is made to create the perfect bouquet, colour swatches are available to help you pick the desired combination and photos are sent of the completed bouquet, we check and double check and confirm with you before starting your order to ensure we have all the correct details. Should you change your mind on design or colours after the confirmation or receipt of goods you will not be entitled to a refund and you may be charged up to 100% of the total value for a redesign/replacement (only if time available in schedule). 

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In the extremely unlikely event that Paper Bouquets UK cannot honour an order you will be notified at the earliest opportunity and fully refund any deposit or payment already made unless exceptional circumstances, such as illness or death where it would be impossible for refunds to be facilitated.

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Delivery: Items are posted with a selected courier based on overall weight of parcel. All orders with a value greater than £100 are sent with signature required, tracked and insured. Delivery is generally sent Royal Mail and will take 2-4 working days from receipt of payment. International shipping - your quote will be based on an average shipping valuation. If when booking the shipping 'Remote Location' or other unforeseen fees or increases in costs apply the customer will be required to meet the shortfall. For example if an assumption was made for £45 for international shipping for shipping but on arranging this the courier quotes £85 the customer will pay an additional £40 to cover the shortfall (this is an extreme example). Since Brexit countries in the EU are experiencing long delays in receiving their parcels due to hold ups for customs fees and charges to be arranged at the recipients end.  We do not profit from shipping and postage costs. The rate paid is only the courier fee plus insurance plus tracking service. Please note insurance  is usually charged at approx. 5%-8% of the total value plus shipping costs. 

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Copyright

The content of  www.paperbouquets.co.uk and all other affiliated e-commerce, trading platforms and social media,  including but not limited to text, graphics, content, designs, images or code is copyrighted as the work and intellectual property of Paper Bouquets UK, and is property of Rebecca Giles. Use of this content or replicas of bouquet designs, flower and arrangements can and may be subject to legal prosecution. If you wish to use images please contact me in advance for written permission. Any images used with permission must be fully credited to Paper Bouquets UK Rebecca Giles. Paper Bouquets and Paper Bouquets UK is registered as a trading business with HMRC and is not affiliated with any other company or trader with similar names. Please be aware there are copy cat makers. ALWAYS research your seller, check their reviews and research their credibility. 

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Disclaimers:

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Where possible sample colour swatches will be provided to make colour choices, every effort will be made to use the colours requested but from time to time suppliers discontinue lines or paper may have variation in colour during production, where possible a suitable alternative may be used in place of unavailable colours without prior notice. Swatches sent are a guide but can and may vary from final results of finished bouquet. This also applies to finishing touches, components and embellishments. We will always try to ensure the original request is honoured but in the event of those parts or components not being available a substitute will be used to match as closely as possible. 

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Approximate sizes of bouquets and decorations are given where possible, these are an approximate and all items will differ. Please allow Rebecca and Paper Bouquets UK artistic licence to create your bouquet, as much as we love to help get the specifics right and meet request please understand this is an artistic process as of which we rely on our own eye and imagination to create the most beautiful bouquet. We aren't going to make you a red bouquet if you've asked for pink, we just don't want to be limited, we want to make it even more amazing if we can.

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Paper Flowers are unique and handmade and as such, flowers, colours and arrangements may differ from each other. Bouquets are photographed at different times of day and edited for the best appearance and colours. Pictures may not give a true reflection of colour pallet so colour choices should be based on the physical colour swatches rather than photos. Paper flowers are generally very robust but they are after all paper so necessary care should be taken with them. It goes without saying you do not generally want to subject them to moisture and keeping away from long term sunlight will help preserve the colours.

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Most flowers are made with a soft wood stem, under pressure or if pulled apart they may snap. Occasionally flowers will be made onto wire stems. I will not take any responsibility for personal damage or damage to these bouquets. Flower girl bouquets/wands and posies must used with parental supervision at all times. Buttonholes will be provided with a brooch back or separate pin. If being used by children supervision should be given at all times. Paper Bouquets UK shall not be liable for any special or consequential damages that result from the use of, or the inability to use, materials or products provided.

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Please note although very rare, in some cases trinkets/brooches can come loose during shipping. In this case please contact us as soon as possible for advice although the easiest and quickest resolution is would usually be to simply reattached the item with a strong super glue or hot glue gun at home. 

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ALLERGIES: All items are made in a pet friendly setting with one live in dog and doggy visitors. If you have pet/dog allergies please beware we cannot guarantee there wouldn't be a stray hair. Every effort is made to keep the room super clean, items packed carefully and every effort is made to make sure it is hair free but this should be taken into account and any purchase is made at your own risk. 

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COVID-19 - Or any similar future event. In times of uncertainty we will do all we can to work with you to help any movement of dates etc. Please let us know at your earliest opportunity if a wedding is being moved so we can help accommodate a new make date carrying over the deposit to a new make date. If a booking is cancelled due to Covid or any other reason the deposit is still non refundable. The deposit will not be returned and your order will be cancelled.  

 

An order will be confirmed before work begins, a postponement would need to be discussed prior to or on the the final check and confirmation. If an order has been  confirmed on the final check and preparations have begun we may not be able to postpone the work therefore the client should honour payment upon completion of work as previously arranged. The bouquets will store perfectly for months and years. 

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Paper Bouquets UK reserves the right to update the Terms & Conditions at any time without notification.

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Below is lots of legal Schpiel that we have to include, buckle up its loooooooong!

 

Privacy Policy

Last updated 10th Oct 2021

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What is the purpose of this document?

Paper Bouquets (We/Us) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

 

We have published this notice to help you understand

• how and why we collect information from you;

• who we share your information with, why and on what basis; and

• what your rights are.

 

If we make changes to this notice we will notify you by updating it on our website. we will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will refer to ourselves in this notice as “we” or “us”. By Data Controller, this means we determine  the purposes and way in which any personal data are, or will be, processed.

 

Should you need to contact us please write to:

Rebecca Ephgrave via email: rebecca@paperbouquets.co.uk

 

When do we collect personal information

We collect your personal information in a number of instances, including when you:

• Register your details for an account through our website

• Complete a form asking to be contacted by us

• Visit our Website

• Engage with us on social media;

• Contact us by any means with questions about a service, product or treatment or to raise a complaint;

• Ask one of our colleagues to email you information about a service or product

• Enter prize draws or competitions;

• Choose to complete any surveys we send you;

• Comment on or review our products and services. Any individual may access personal information related to them, including opinions. So if your comment or review includes information about the colleague who provided that service, it may be passed on to them if requested;

• Fill in any forms.

• Have given a third party permission to share the personal information they hold about you with us;

• Phone us, we sometimes record phone conversations for record or training purposes;

 

We also collect your personal information when our suppliers and partners share information with us about the service or product you have purchased.

 

What information we collect and why?

When you shop with us, we will ask you to provide some personal information such as;

• full name

• address (and previous addresses)

• contact numbers, and

• email address.

 

We collect this so that we are able to process your order, contact you with emails relating to your order and provide you with tailored offers.

 

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.

 

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

• Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. for a order you have placed or to provide refunds.

• Consent – where you agree to us using your information in this way e.g. for administering and emailing you about offers we may have, or new products, or using photographs in our marketing materials and social media.

• Legitimate Interests - this means the interests of us in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way

e.g. to transfer your data to certain Third Party’s such as delivery partners.

• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

 

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

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Who we share your information with and why

We work with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, fraud prevention agencies and market research companies amongst others.

Some examples of the categories of third parties with whom we share your data are:

 

Marketplace Providers

We take order via marketplace providers and we use the customer relationship managers provided by them

Delivery Partners

In order for you to receive your goods, we work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies

We work with businesses who support our website and other business systems.

 

Marketing Companies

We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing

We work with trusted third party payment processing providers in order to securely take and manage payments.

 

We do not share any personal data relating to your looks or appearance with any of our third parties.

 

All Online Data is protected by passwords using encrypted systems and where hard copies are required to be retained, these are kept in a secure filing system.

 

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

 

Transfers to third countries

Some of the information you provide to us may be transferred outside the European Economic Area to countries such as the US. This is a transfer to a “third country”. For example we have a business relationship with companies who provide us with marketplace services together with customer and account administration services.

 

We also works with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations.

 

Wherever transfers of data to third counties occurs we will put in place an appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information. To find out more please contact us at the details provided at the top of this document.

 

Keeping in touch with you

We may want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up with our website, we will ask you if you want to receive this type of marketing information.

 

We will not share your information with third party companies for their marketing purposes.

 

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the email address provided above, or the unsubscribe links provided within marketing emails.

 

You may continue to receive mailings for a short period while your request is dealt with.

 

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner;

• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

 

What are your rights

You are entitled to request the following from, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

• Right of access –to request access to your personal information and information about how we process it

• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.

• Right to restriction of processing – to restrict processing of your personal information

• Right to data portability - to electronically move, copy or transfer your personal information in a standard form

• Right to object - to object to processing of your personal information

• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

 

If you have any general questions about your rights or want to exercise your rights please contact us using the contact details at the top of this document

 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

 

Cookie Notice

 

This notice is designed to help you understand what cookies are, how we use them and the choices you have in regards to their use.

 

By continuing to use http://www.paperbouquets.co.uk , the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

 

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types: Strictly Necessary Cookies

These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Analytical/Performance Cookies

In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies

We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

 

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

 

What do we use Cookies for?

• They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

• To personalise and improve your customer experience.

• To allow you to securely sign in to your online account so that you can use "My Account" features such as order information, making payments and viewing order history.

• To recognise the device that you are using.

 

• To store the content of your online shopping bag whilst you browse the site and to complete an order.

• To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. we use this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.

• For re-marketing purposes to determine relevant related products to show  you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

• We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

 

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. We use First Party cookies and Third Party cookies (these are placed there by third parties we work with).

 

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http:// www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

 

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

 

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

 

Details of our Third Party Cookies

We allow selected Third Parties who participate with us in marketing or sales programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.

 

For details of the Third Party cookies we use please see the table below. we are not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

 

The following Cookies are all used for Analytical and Targeting purposes.

 

Google Tag Manager, Google Analytics, Bing Ads, Yahoo Analytics, Facebook Connect, Facebook Custom Audiences

 

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the https:// tools.google.com/dlpage/gaoptout and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on at https://support.google.com/analytics/ answer/181881?hl=en-GB

 

Visitors can also opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings

 

This Cookie Notice was last updated on 24th May 2018, and further changes will be communicated by updating this notice.